Anonymous
I ordered some lovely paint colours at great prices from Wilko. However it was the most frustrating process I have ever been through. I contacte dthem on Monday (5 days after I ordered the paint) and they said it was due to be delivered on Tuesday. By Thursday after several phone calls it was discovered the paint company had forgotten to dispatch the paint so they would be with me on Friday. On Saturday I rang up for the fifth time because the paint still hadn't been delivered, apparently the delivery company "had failed to get it on the courier" and so it wouldn't be delivered until Monday. I told them to recall the order because I didn't want it anymore, and what do you know it came on Monday so we refused the delivery. The whole time Wilko wass "very sorry" but at no point was I ever offered compensation or did I feel like the staff were actually in a position where they could contact the delivery company and play hell with them - in fact at no time did the Wilko staff seem surprised at my issues. If you want anything from them don't waste your time trying to buy it online.
5 years ago
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Wilko has a 2.9 average rating from 571 reviews

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