f I could give zero stars, I would. Do not ever use this company if you need to rely on them. When one is ordering tiles, it is fairly common to need them on a set date - either to install yourself, or for hired builders to do it. This should not surprise Tile Giant. I ordered tiles on Sunday using the "within two to three working days" package. My maths is reasonable, and three days from Sunday is close of play Wednesday - at the outside, so I booked my builders in for Thursday am. Unfortunately in Tile Giant's world, Monday does not count as a day. This would be bad enough, but I emailed Tile Giant on Monday as they sent a very unclear delivery note, referencing 3-5 working days. I then spoke to them yesterday (Tuesday) and was told they would organise a delivery by early Thursday am at the latest. I explained that if they could not, I would cancel the order and reorder direct from the manufacturer, which could provide a more speedy service. But when I called today to ensure it was all okay, I was told the tiles would not be here until the END of Thursday, meaning I was paying the builders for scratching their bums, AND if I wanted to cancel I would have to pay a fee of around £50! (My whole order was only around £70). This is an example of the worst customer service ever and the rude person on the other end of the phone also went on to hang up on me. Do not ever use this company if you need to rely on them. But if you get stuck, remember you can use credit card clawback. I intend to ask Visa to cancel the transaction and refuse delivery - it is the only way to deal with idiots like this.