Kathryn Wilson
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After ordering a long hot water bottle for myself at Christmas and receiving prompt service, I thought I would order another one for an elderly relative who is not very mobile. The order was placed on May 1st, by May 6th Hermes tracking messages stopped and by May 12th there was still no delivery. I rang the company, spoke to a gentleman who was quite short and clipped in his response (no apology was given). He told me that they would contact Hermes to chase it up and would get back to me. By 15th May, I had not received the goods or a return phone call to give me an update of where my order was. I rang again, spoke to the same gentleman, who told me that Hermes had not got back to them (and I presume the company had not chased up the query), so I requested a full refund, which was acknowledged but, once again, no apology for the extremely lax customer service was given. I await now to see how long this company takes to reimburse me.
I will not be using the Hotwaterbottleshop again and would not recommend them.
As a postscript, I found an almost identical hot water bottle on another website, which was half the price and had no delivery charge.
Posted 1 month ago
The Hot water Bottle Shop is rated 4.63 based on 403 reviews

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