I am really fed up with the service I have received from studio and won’t recommend or buy from them again. I only ordered three items, but the first item arrived in packaging that had been around the block a few times and I ordered a medium but in the packaging was a large! Straight forward I thought, I’ll ring customer care ! Some women who hardly spoke English couldn’t understand what I was saying! In the end I told her I won’t return as I had a feeling I’d end up with another wrong pair ! She then went on to say I will send someone to collect the item! I don’t know how many times I stressed I don’t want another pair and I will not be returning the original pair! Next day a poor Hermes guy was here to collect the parcel. He wasn’t to pleased to have had wasted journey. The second part of the order as gone missing! So I plucked up the courage to phone again! Only to have the same service ...they don’t care on bit, I feel the call centre is in India and dread to think what the calls cost! Because of the mix up on the first order I asked for postage and packing to be refunded, she then goes away for a while and comes back with a half answer! No refund was shown on my account . Second wasted call to search for second item, which didn’t care or have a clue on how to deal with my questions.....in the end I paid the total amount, even if though the order is not complete... just to be rid of this company! I am waiting to see if the packaging has been refunded! Probably not...do not get involved with this company as the customer servicing even worth the one star! And looking at all the other reviews I see I’m not on my own... once bitten twice shy!