Mandy
Do not order anything from this catalogue.... I ordered a vertical blind in January and a sofa too, I never received the sofa or any correspondence as to why I didn’t and the blind was delivered damaged twice. After returning the blind back a second time, I noticed my account hadn't yet been credited but Studios, even though records showed it had been collected by Hermes. After speaking to a manager they requested that I fill in a report and send collection receipts to help them investigate what Jermes had done with the blind, this had to be done before crediting my account. So....they had proof that the blind was collected but wouldn’t credit monies back to me without me helping to investigate Hermes. I was very angry about this (to say the very least) and after standing my ground and refusing to help them until they credited my account they decided to do the right thing. I have had a nightmare experience and will never order for them again, I would advise anyone thinking of ordering not to bother, they are a company that make the rules up as they go along. Stay well away from them.
5 years ago
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