purchased a sofa and was advised it didn't need any maintenance to keep it looking good apart from the odd clean. The sofa i sat on in the store was firm and didn't leave any seating marks ( puddling) after i sat on it, was encouraged to purchase a high grade thicker lever to ensure it didn't stretch and misshape. The first time i sat on the sofa it was all crinkly, i called them and the said i was responsible for the choice of the sofa, when i said i chose that sofa based on their salesmans guidance they said it was still my choice ( consumer law would take a different view) Anyway after hours on the phone and insisting they escalate it they offered me a deal on a different sofa as long as i made a contribution.....i asked for a sofa that wouldn't crinkle or my money back and they read their script and say go back to the store for advice, thats the same store that misled me in the first place, they have zero customer service and not interested in you once they take your money, none of my previous leather sofas looked as bad after 5 years than the sofology sofa after 5 minutes