The staff in the store were great, the sofa we ordered looked top quality. The uphostery tight, top quality leather with every section conecting up perfectly with no gaps all stitching in perfect alignment. Just what we wanted, a quality sofa built to last and cope with the rough and tumble of our two and a half year old twins. This all backed up with the promises and insurances peddled by the sales staff, after all, she has the "very same piece of furniture". What we got, ill fitting carcase loosly wrapped in what feels like inferior quality leather, that is puddling at the seating areas straight after our very first seat on the sofa. All this for just over £3500. So after two days of owning this disaster of a couch Sofology have sent out a technician to try fix these isuses. Needs striped back and reupholstered was his judgment, and he has 35 years experiance in the upholstory trade. My judgment after a very short time as a sofology customer is that it needs sending back and our substantial deposit returned ASAP so as we can buy a superior quality sofa 2nd hand from Gumtree until we can find a sofa from a manufacturer we feel we can trust to supply us with the quality piece of furniture we expect. My advise to those thinking of buying a sofology couch is do your homework, read every review you can and shop around. We did this, we spent over 3 months looking for the right sofa and still got it wrong! For those that may not know, Sofology and DFS are the same company or owned by the same company. Edit in reply to response from owner: We have alread been in contact with your customer services, just waiting for you to get the report from your technician before you can deal with this frustrating and indeed upsetting mess. This honest review is simply to help others make an informed decision before embarking on a journey with yourselves. I Haven't even touched on the distressing leg of our trip inbetween ordering and the arival of this awfully constructed mess. Safe travels everyone. Edit after a phone call from Sofology: Fristly thank you for your agreement of a full refund and collection of this sofa in seven days. Secondly im angered at the extra distress caused by saying to my wife all you could offer would be a credit note. Why would you think we would ever consider buying another sofa from you after what you first sent out is beyond me? At least you have faced up and accepted the fact that your product is not up to standard and will be refunding us, I thank you for the prompt decision. This doesn't make up for the fact that we will now be without a sofa for the interim or that you have had our hard earned cash in the form of our substantial deposit for around three months resulting in loss of interest on our part but we will just have to put that down to experience. So to sum up, an interesting little trip with Sofology. Not my ideal travelling companions but they have put there hands up and have dealt with this experience ok. Those reading this know how I feel about being a customer of Sofology again but its your cash, spend it as you see fit. Update... Sofa was collected last Saturday its now Friday 6th Sept 2019 and we still haven't been refunded our £1000 deposit which you have had for around three months adding interest to your account and not ours!! Where is our refund, you stated 3-5 working days (it was a simpe bank transfer from our account to yours when we placed our order, no reason it shouldn't have been transferred back on Monday 2nd. In my view this is paramount to theft. Another six days in your account instead of ours. Terrible company!