Ordered sofa yesterday afternoon from Thurrock. Had a very friendly man take our order. Could not do enough for us. Sadly we had to cancel order this morning for personal reasons. Went back into store to cancel order. What a change in attitude said no way could he do anything just ring customer services and that's if they let you cancel order. What a change I now believe all the other reviews very nice whilst taking your money but couldn't care less once order has been taken. Disgusting attitude. Be fully aware before you enter the Thurrock store. We did in fact have our money returned after trying to fob me off with a credit note! Quoting the consumer act seemed to get their attention.