Ordered the 4 seater recliner laurence sofa and recliner chair. Arrived as expected 17th december. We went on holiday 20th december and home 5th january. By 10th january the seats had dipped ridiculously low. Emailed customer service and advised to send photos. Duly sent photos showing the dips in the 2 recliner seats compared to the middle section which was still ok. Received an unbelievably patronising email telling me that this is what leather does, apparently, the seats dip and the leather pools and stretches. Then proceeded to advise me of the 10 minutes of maintenance I should do to the seats every day to keep leather looking good and sorting the foam out and said from the photos they can tell the seats are fine, i need to do the maintenance and therefore there is no complaint to answer, so the complaint was closed! With my blood boiling, i replied that at 47 years old, i have owned various leather sofas and i could assure them that that level of dipping and pooling is NOT normal after 7 days of sitting on them - not normal of seats of half decent quality anyway. I advised them That i certainly didnt consider the matter closed and suggested they get someone to ring me. I got a phone call the next day, and again got bombarded with ‘advice’ on various methods of maintenance that they still insist is normal and thats what all the stores do to all their sofas. Really? 10 minutes on each sofa, every day? One of the worst things any company can do is treat their customers like they are stupid. An appointment for an independent engineer was made. He came, was very nice but said all he can do is check the frame and springs aren’t broken as that is all they consider manufacturing faults. We all know its a quality issue not a manufacturing fault. He said that whereas in the past, the seats were made of decent depth of foam, sofology now employ a method of way less foam and then wrap it in something that bulks the seats up for when you first get them but then sinks immediately. All down to cost savings, obviously- despite paying over £3500 for the sofa and chair. I think that deserves the full amount of foam!! So, we’re stuck with the sofa - but will never, ever use this company again. No wonder they have to change their name every few years, as they appear on Watchdog all the time. Unfortunately i didnt know this until it was too late.