ABSOLUTE NIGHTMARE- SAVE YOURSELF THE STRESS AND SHOP ELSEWHERE !! Worst experience I have ever had with an aftersales support team ( or lack there of). I purchased a sofa and matching foot stool, waited the 10 weeks lead time and unfourtunately when they arrived the ~£500 footstool was not the same colour as the sofa. Delivery team advised that I would have to contact Sofology directly. Nearly 1 month on and in summary Sofology have repeatedly ignored my emails, have refused to collect the footstool and refund me even though they have acknowledged that the footstool is not the right the colour and customers are legally entitled to ask for a refund for incorrect products. I am now having to inconvenience myself further by going to the Ombudsman as Sofology have said they cannot ‘ help’. First and last experience shopping with Sofology, absolutely gutted and wish I had taken my money elsewhere !