Please be aware the awful customer aftercare service offer. I paid over £1500 for my sofa. On delivery I was 90% sure the wrong type of cushions arrived. Not only that, there were marked badly. To give Sofology the benefit of the doubt I asked them to re listen to actual sales call when I ordered. I was also advised to send in pictures of the marked cushions. Which I did. I got a shoddy email back saying to markings were normal and to just clean them with my hoover. They never called back about the sales call recording. They then emailed me a few times asking for my ID to give me a copy of the call. I was surprised as why would they need this to listen to to their own call. I was then sent an email saying my case was closed. I was away for weeks working and couldn't find time to deal with this in detail So I emailed back again and the case was reopened by their so called Priority Specialist - Paul M. I emailed back explaining the full picture of the dirty cushions which I believe I didn't order. I also followed up with a call, but he was busy. So I left all the info again with his colleague to pass on. He eventually called me back and was obnoxious, and unhelpful. He opened the call by asking what he could do to help. I asked if he had read my email in full and if not then it would be best to read over the email and call back. He then confirmed he HAD read my email. Yet he called me back like he knew nothing about my case. He then got me to explain the situation again. He then said I would have to keep the cushions! At this point I asked to speak to his line manager. Apparently he doesn't have one, but Sam in his team does the same job as he does on his team.. Apparently Paul and Sam report to the CEO. I ended the call with Paul and tried to get through to HQ - was sent back to same team. I requested to speak to Sam but was told by the team I HAD to deal with Paul. Even though I requested under GDPR for this person not to have access or deal with my account as he was rude, unhelpful and difficult. I am now going to log a complaint to the Furniture Ombudsman. They are quick enough to take your money but want nothing more to do with should you have an issue. Paul has called back since my review and acknowledged he didn't handle my call in the best way. But based on how upset I got they would close my account, collect the sofas and refund my money. He implied I was rude to the team. But what can they expect after being blocked each step of the way, ignored, mis quoted and being given the run around after spending the money I did. There is NO aftercare service here and read the other 1 star reviews, it's not just me