Please be wary of dealing with this company. Although our experience of the store staff (Manchester White City) was very positive, the after sales support team are an absolute NIGHTMARE. The sofa we ordered, a leather suite consisting of a 2 seater recliner and a 3 seater (costing around £2600) arrived with serious manufacturing defects. Both sofas are visibly misaligned and in different sections rather than in just one area. The seams do not match up and are awry. The rear of the 2 seater is visibly askew. The technician's visit confirmed that there were indeed manufacturing defects in both the sofas. He took several photographs for his report. Since then the company have been bullying me into accepting the sofa subject to repairs. I have repeatedly explained that I ordered a brand new fairly expensive sofa which should have arrived in perfect condition or at worst with minor defects such as a mark or scratch which could be considered for a touch up. The sofa that did arrive was unfit for sale even at fraction of the cost. Given the scale of the faults, any repairs will amount to a refurbishment rather than a repair. As I wasn't interested in buying refurbished furniture, but a new one, I asked several times now for a replacement or outright cancellation and refund. However, the support team are utterly deaf to my requests, and are continuing to force me into accepting the sofa on their terms. I have never before experienced such an atrocious, uncooperative attitude from a major furniture company. On occasion that a problem arose, the companies have been extremely forthcoming in offering replacements with no quibbles. I regret having stepped into this store. It's a mistake I shall not repeat.