Horrendous experience and shocking quality. Sofas sagged to the point of severe back pain after six weeks and leather Peeling. Promised a repair but took three months to send cushions after which technician failed to show. Further visit arranged but wrong cushions ordered...they are huge and I still have them taking up space after 6months. Ombudsman a waste of time. They go off reports from sofology who surprise surprise say nothing wrong. I had arrogant and patronising call centre staff telling me it's a beautiful piece of furniture and they are only repairing out of goodwill...joke! Eventually they do a repair. Seats still uncomfortable and sagging. I got to see internal quality and it is appalling . No manager call despite requesting for past year . Wood floor damaged during repair which they dispute and basically called me a liar. Do not buy from this company. Overpriced shoddy goods and no customer service.