I purchased a sofa and armchair in December 2017 from Sofology. Some 12 weeks later I was unhappy with the appearance of the sofa as the seat cushions had gone flat and were sagging in the middle. I am of a light stature and felt that this should not have occurred after such a short period of use. I telephoned Sofology's customer service line and after a half hour wait to be answered, I was told that I had to have a web chat with one of their 'technicians'. I said that I didn't want to do this as I felt it needed to be inspected in person so I asked for someone to visit my home to look at the sofa, but was advised that "they don't offer this service". I was then advised to give the sofa a further "settling in period of another 6 weeks". I was then asked if I "unzipped the seat cushions at night to let them breath". I knew then that I was wasting my time and that they were not prepared to help me. I immediately contacted my credit card company, with whom I paid for the sofa. My credit card company persued Sofology, I obtained an independant inspection which confirmed that the sofa seat filling was fibre and therefore an inadequate material for a seat cushion, and 7 months after my initial phone call to Sofology's Customer Service line, I have had a full refund. Avoid, Avoid, Avoid Sofology as a company due to poor quality goods and lack of interest in customers once they have purchased a product.