Absolutely awful 5 month experience with this company (except the store staff who've been badly let down). First time customers with them and NEVER again. Different density sofa cushions noticed after about 3 weeks. Tried, tried, tried to get Customer Services engaged but to no avail despite us being polite from start to finish. We had to resort to the Furniture Ombudsman to progress our observations after being advised by the Sofology branch where we ordered the sofa to email a complaint. I could write this review in full but who'd want to read it all! Suffice to say, after a visit by a furniture 'technician', who admitted that there was a difference in cushion density, he said we had an invalid claim as it was not a manufacturing 'fault'. So, we're living with it now; nothing else we can do as they won't even swap the cushions at the branch. Sigh.