Hugely inflexible return policy and timeframe to request a return. I have been seriously ill and sent an email kindly requesting they help given the situation. Immediate response - no we have a stringent policy. Stringent policies do not help your grow as business and you will receive low promotors, NPS. No doubt this will receive the same robotic response as other reviews around the 800 brands… 2 other online retailers kindly understood and helped with returns despite being outside their return policy. Now that is a reflection of true great customer service and valuing customers. Please SilkFred, do try better, this if your brand after all!!