"Don’t buy shoes from this company! They use to sell high end quality shoes but no more. Their reputation is slipping by the day and they are an absolute rip off. Don’t be fooled by the aesthetics of the footwear because the quality does not reflect in the price!!!! Their customer service is shocking and they proclaim their shoes are high end - they are not and rip you off!!! I bought my son a pair of £255.00 shoes for his first job in October 2018, which we expected to last him at least one year - but oh no, he wore them for under 4 months (he wears them 4 times a week, he had 3 weeks off at Christmas and didn’t start his job until November) before they literally fell apart. Holes in the leather soles and inferior leather on the shoes which puckered at the toe. They won’t replace the shoes, they won’t repair the shoes, they won’t do anything except suggest we buy another pair!!! Never ever will I buy anything from this company again, and I have been a customer for many, many years. Avoid at all costs because their customer service is not interested once they have had your money. I am now going to the Ombudsman and I’m not going to let this go. They said you need to get shoes re-soled and re-heeled every 3 months at at cost of £70.00 each time. I have previously bought my son £30.00 Top Man shoes that have lasted longer. I Have now found a company that has superior shoes to Russell & Bromley and their customer service is excellent - Samuel Windsor, for a quarter of the cost. I’m a disgusted ex customer who has bought shoes from R & B for over 30 years - no more. Avoid at all costs. They take your money for shoes that are inferior and then aren’t interested in the quality and your complaint if their product fails to live up to the high standards they proclaim they produce 😡"
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