Having written to primrose three times with customer service references since the beginning of May, CS codes 909716, 927396, 990192, and having tried to contact them endlessly and received assurances that they were working hard to plough through their back dated customer service issues, including my own, all because of Covid, (and not because of greed) was believable initially, but not anymore! The sincere video message from their Managing Director stating they would deal with everyone and put right their problems was a pile of untruths. I can safely say that having been waiting on two roles of cane fencing since the 5 May they do not keep their word, but they will keep your money!! I am currently on hold to customer service, 20 minutes and moved 3 places, another 12 to go! Only the unwise would trust them. Truly useless, Covid ruthless, buyer beware!!!