Stephen J Rein
Ordered a solar powered fountain. First of all I received an email advising that delivery would be delayed due to the Corona Virus, with no information regarding a new delivery date. With no response to an Email I raised a dispute with Paypal requesting a refund. The fountain arrived a few days later but missing the pump. I advised primrose by email and got an automated response. (They are not contactable by 'phone). After a further 12 days with no word I raised another email and got another automated response. As of today I have received neither a response or a pump. The fountain looks OK hence the two stars but the customer service is non-existent. No I would not buy from them again, Primrose are a trading name for Meika ltd.
3 years ago
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Primrose has a 1.3 average rating from 643 reviews
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