I ordered lawn edging on the 11/05/2019. Listed as in stock. 2/4 days delivery. Order acknowledgement sent. After 6 days not advised of dispatch. Unable to track. Sent 37 minutes on phone waiting for answer. Informed that they were out of stock. Due in next day but then still had to wait 3/4 working days for dispatch..no priority given to back orders. It's not their systems that need attention.. it's their warehouse and dispatch that needs an overhaul..very poor service. Like a fool I went ahead on the 16/05/2019 and ordered a birdbath for my aunt's 99th birthday. In stock but still no advice of dispatch. But web page still says 3/4 days delivery.. absolute rubbish. This will be my last orders with Primrose..