Awful company and shame I can't give less than one Star! I ordered a fire pit for a birthday gift. Received 2 emails confirming my order had been accepted and the payment deducted from my bank (also confirmed). When nothing arrived I chased up my order was told they can't find my address, Order number or email, even though I set up an account. After 3 calls diverted to a South Africa call centre was told there has been a glitch in the system???? Waiting for the accounts department now to confirm - though the customer service team could not put me through to them - lets see what happens next!!!