Avoid like the plague! - I ordered a summer house and paid for it 3 months ago - during this time I called 4 times to confirm the delivery date was still ok - I proceeded to have the concrete base built, put furniture in storage and book holidays to assemble it. I even called the week before delivery. On the day of delivery as we waited at home I called again- they said they had cancelled the order because the prices had changed. I now have a concrete base tailored to that summerhouse, furniture in storage, and prices elsewhere have gone up in the meantime. Primrose avoids any communication whatsoever, no returning of calls or emails. See attached photo base waiting for summerhouse - So far primrose had left me high and dry.