Order 5757268 The above order for begonias ie perishable seasonal plants was made on 1st May 2021. The begonias were allegedly sent on 10th May 2021. This now seems unlikely as a result of their non- appearance to date. On 25th May I emailed Primrose's customer services noting my concern as follows: "This item has not arrived yet. The begonias are perishable and will almost certainly not have survived. Please send another consignment as soon as possible by a more reliable courier." Other than an acknowledgement I received no substantive reply. If Primrose actually did send these begonias it is inconceivable they would have survived such a long period. An apology will not cover the situation. The acute problem is that as the season is now more advanced there are probably now no alternative sources that I can find for these plants. So a refund is no use either. Primrose require to be held to the contract and make urgent arrangements for another batch of identical white begonias to be sent by return. But what has happened? No response to my emails other than an acknowledgement + a suggestion that I phone (just voicemail) or chat to their webpage (equally fruitless). They appear still to be taking orders. Had they replied and explained their obvious problems I should not be so greatly dissatisfied.