costs. I placed an order back in January for a Willow Tree and did not receive delivery despite the tracking saying it was delivered. I was told months later that it was not in fact dispatched and there was an error and that the item is now out of stock. I was then told to that I would receive the Willow Tree at the end of April only to then receive a very delayed (10 days) response to my original email from customer services to my dismay asking if I had received delivery since sending the email. I replied to yet again reinstate that I have not received delivery and a week or so later 21st April I received a phone call from a very poorly spoken and confused customer service representative to say that there is a probem with the suppliers and that they cannot fulfil my order. Well over three months of being mucked around and I am now told I will receive a refund. Even this I don't believe, the supposed agents Primrose get doing their bidding are poorly spoken and seem to make things up as they go along contradicting themselves at every turn. You will be lucky to receive a written reply to any email/enquiry you send this company as many of the staff can't seem to string a sentence together let alone write a knowledgeable, and consistent response mindful of any facts. Mr Campbell - Ex Customer