Ok, so the service if it works well is ok. Our products took a week to arrive, fine. The issue is that one parcel was ‘lost in transit’ and the other was fraudulently marked as delivered by yodel driver. As a result we never received either parcel. No phone line to speak to a human and email replies so slow and unhelpful that even now, two weeks after yodel accepted liability we have had no product or no refund. I honestly cannot express how poor the customer service is. After tweeting the company I finally got a reply, not a good one but a reply none the less. I have genuinely never received such bad service.