I ordered a bed and large mirror on the 8th of October and am still waiting for any kind of confirmation that they are ever going to deliver it. We were told initially that it was our fault as the ID photo was missing from our finance application, which had delayed them dispatching the items ( no one got in contact to tell me this it was only when I enquired as to where my order was that I was told this. You’d think if something was missing off a £1300 order the first thing you would do as a company would be tell your customer so you could get there order off them!) as far as I’m concerned this was a delaying tactic as we changed nothing on our application and it magically was fine on the day after I enquired, this excuse was almost 2 weeks ago now and I’m still yet to hear anything regarding delivery. The last I heard from this company was last Monday the 28th of October where I was promised that someone would call me by the end of the week to book in delivery with me and that because I had been waiting a while for delivery my order would be ‘fast tracked’ through. I have since sent multiple emails and calls however I cannot get through to anybody. Goodness knows whether I will ever receive the items. I feel truly let down as a customer by them and am so frustrated that they feel it is ok to waste peoples time after these people are investing money and trust in them. It seems they are very good at replying to there negative comments on here, perhaps that is why they cannot answer emails they are too busy doing damage limitation. I just hope my review helps future customers of Perch and Parrow and makes them aware that this company’s products look great but everything else is shambolic.