"Awful service. Not sure where to start.
The estimated delivery time came and went.
After 7 weeks I thought I’d give them a nudge (4-5 weeks was what was promised. Indeed, it was highlighted as a selling point.) and by this point I had got rid of my couch - spoiler alert: this was a mistake.
Was then told I would receive an update after chasing them up on the phone. No update came. Eventually, when I chased, an answer came: that they were struggling to make contact with the warehouse. Were this some kind of inter-dimensional seance, I would understand. But come guys, it’s a warehouse, your warehouse.l!
So when eventually they managed, to ,heroically, make contact, word got back to me there had been an issue. Christmas, it meant they were late. Because the warehouse is, like, closed for a week.
Again, I have limited sympathy, given that Christmas is less of a surprise proposition. For even the most basic business, struggling with the finer points of supplier chain nuance has a calendar. (Note to team- get a calendar. Maybe get someone in for a bit, to help you operate it. Feel like the first few weeks might but rough on you, stick with it though)
Anyhow... I was promised an update soon. Luckily I’m a quick learner so had managed to decode that “an update soon” actually meant the call would end, the person at the end of the phone would immediately forget the discussion and would never utter a word of it to anyone ever again. so I had recalibrated my expectation. It’s the hope that kills you.
Skip forward another week or so and I received another call. The lady was very apologetic, Christ knows she must have adopted that as a default mode working at this circus. Turns out - now you better sit down for this bit - but smallest there is nothere had been a bit of a mix up at the factory. (Now I’m not sure if it’s just me, but hearing this really did prompt visions of chucklebrother esque hijinx) sadly, this wasn’t surprising.
The lady had lots of apologetic words. And said it must be very frustrating. Words. No talk of how they were going to make it up to me. Luckily she ended with some more words: s was going to call back tomorrow with a new delivery date. Yippee!
That was a week ago. Imagine my surprise at hearing nothing !
Avoid this place.
You quite literally cannot believe a word they say. And even a very fair assessment of the events I have painted screams incompetent. I feel like they may have just bought a nice website and some photographs of furniture and can’t be arsed to actually run the the business.
No doubt they are hard at work producing this sofa. Maybe I’ll even get to see the sofa - the one I paid for in November. But Let’s hope no one gets their clown shoes caught in the machines making it."