"This company should not be allowed to operate. I got delivered a faulty item, I asked for a return of the item. We agreed on a collection date, the company did not adhere to it. They did not show up. I arranged for another collection date, the same thing happened again. The Customer Service department's phone number goes straight to voicemail on Fridays, despite their published opening times being 9-5 on weekdays. No apology, no solution offered! I am going to have to assert my rights under the Consumer Credit Act and the Consumer Rights Act. Avoid like the plague."