Cant believe in this day and age that Office is still charging for returns, what a rip off! If I'm buying online, what am I supposed to do if the shoes don't fit? And to top it all off they still haven't even refunded me the right amount, it says the cost of returns is £2.50 but somehow I have had £6 taken off. Wouldn't have bought from them in the first place if I knew they charged for returns. EDIT: So spoke to customer service and not only do they charge you for returns but they don't refund your original delivery fee so I have been penalised £6 for returning a pair of shoes that cost £33!!!! Please don't sell online Office, you clearly don't understand how it works! Will definitely never buy from them again.