I am complaining about being asked to give my bank details over the phone. I refuse to do this as it is very unprofessional for any company to request this. I will accept and I am due £6.50 by cheque or cash. Should you give out your personal information to get a refund? You should never give out any personal details when seeking a refund unless it is explained to you what the company wish to do with your information. If you are told that the information asked for is to provide evidence that the teller has conducted the refund correctly and not pocketed the money for themselves, then ask to see a manager as this is not a legal obligation. You can visit the GOV.UK website to see your full rights under the data protection act. John Gage ( 07775428023 )