We bought a sofa from Made.com in December 2018 and already the cushion has lost its rigidity. Made.com asked us to get an independent report from Home Service Repairs, which we had to pay £48 for. The technician from HSR told us that the cushion had come to the end of its working life and if we replaced it with the same type, then we would have the same problem. However, on the report he stated that it was normal wear and tear with no mention of what he had said to us about the cushion. We then received a quote from HSR for a replacement cushion costing £180 plus VAT. I felt the report was very biased towards the retailer so I am very suspicious about just how independent HSR are. Perhaps it is a money-making exercise between the 2 organisations? When I submitted the report to Made.com they were not interested in offering any compensation or reimbursement. They even made the comment that we had had the sofa "for some time" I don't think that 13 months is "some time" for the lifespan of a sofa. In my experience sofas usually last for several years. I think Made.com should make it clear on their website that their sofas are not suitable for every day use, which they quite clearly are not. If you are considering buying a sofa from Made.com, I would suggest that you don't. Unless you are prepared to buy another one after only a year.