Unbelievable, appalling service after taking your money! Ordered 6 chairs on 22.11. The delivery depot tracking advised items received 30.11. Phoned the Delivery Depot to find out they only received 2 sets of 3 sets and will only deliver when 3rd set is in depot. Made.com were emphatic the 3rd set had been sent. Phoned day after day to find out what the hell was going on. Even tried to speak to a so called team leader and was told she/he could not say anything more than I had already been told. Tried to speak to a director and to the CEO, all to no avail. There is bugger all genuine customer service. There is no pro-activity to help solve your problem. All you get from the people answering phones is a very very rehearsed thinly veiled apology. You cannot get passed them to speak to someone in authority and if you remind them they have your money and you want your goods they are very forthright in offering a refund and cancellation of your order. They don't care whether you buy their bloody goods or not, and I really liked the chairs. By 3rd Dec still no chairs so they suggested cancelling the original order and issuing a new order which would go out for delivery in 5 days. Well they didnt. It doesnt matter that you might desperately need the chairs, as I said I was, they are not bothered. Had to cancel a dinner party because absence of chairs. Their policy does not allow the customer service team to think outside the box. Its basically stuff the customers. By 13 December still no chairs. They thought they had gone out and to phone the delivery depot again. It now transpires (according to the delivery depot) that when the purchase order is processed notification of that order goes through to the delivery depot so when they collect the items they can be scanned back at the depot. Guess what- they had no notification. Apparently the depot drivers go into the warehouse every day for collections, so where the hell were my missing chairs from the first order and the three sets of chairs from my second order. The delivery dates are movable and if you don't like it then sod off so now at my wits end I cancelled the order. I cancelled the order and even then it took three attempts to get my refund processed accurately. If I had not been pro-active throughout this period I would still be waiting delivery of the first order. Subsequently ordered 6 chairs on line and received them the following day. I really liked those chairs and the furniture etc is lovely but the customer service follow up is simply disgraceful. So get your bloody act together and start respecting your customers because without them you will become nothing.