an absolute joke! we ordered a lamp to switzerland which arrived from half way around the globe and was not quite what we had hoped for. so we wanted to send it back and contacted customer care. after more than a week we got feedback that DPD would come to pick it up but since they could not commit on a time of day one person needed to stay at home the whole day. nobody came on that day and DPD claimed that nobody was home when they came to pick up which is a lie. calling made.com they said that it was scheduled and they could not explain why it was not picked up but that the next week someone would come on the the same day. and someoce actually came, yay. and today, a week later, the packet ended up on our doorstep again without any explanation why. The customer care also has no clue and keeps telling you they forward your request to their colleague who will come back to you. No idea how long this will continue but this is by far the worst customer experience I have ever witnessed! Bottom line, don't buy!