Called to chase my product which I had ordered on yhe 12th of September after it was already a week late and had already been sent the review emil from made.com. After 4 hours was contacted and told that half of my order was lost and it would take up to 14-16 weeks to get a replacement. Asked to speak to a supervisor to be told no one was available for half an hour. As such I have cancelled my order only to be told it will take up to a month to be paid my refund. As the agent told me that they didn't know it was lost until i called and that no one would have contacted me without me calling, I feel that their company is extremely unprofessional and the fact that my product is now in the black Friday sales is a joke and shows a level of neglect to customers service . In conclusion i will never be dealing with made.com and will advise everyone i know the same.