I too have had problems with MADE.com. I feel like I am in the travel agents in little Britain and the computer just keeps saying NO ! Although I understand that problems happen what I can’t understand is that the company just does not care about it and will do absolutely nothing to help resolve problems for the customer. To be fair on the many occasions I have called the customer services the staff have been in the most part very nice. They just can’t do anything to help or resolve ANY issue. I actually wonder if it’s a policy that when a delivery goes wrong they just write off the customer and the delivery and cut their loses? If you’re asking why don’t I just do the same? I wish I could but I am currently in the position of not having enough time to order from another company and with a matching living room set that is only half complete. Just a quick overview for those interested in the details (its actually quite cathartic to write it all down) . For my large order of goods for my new home I have had a catalogue of disasters. I currently have 4 missing items (including a sofa and armchair) with 3 previously lost. So far, I have been told: 1. I can’t speak with a team lead in customer services. Initially they kept telling me a team leader would call me and then eventually they gave up with that (calls never happened) and decided to tell me that talking to anyone but the agent on the phone was impossible as the MADE telephone system won’t allow it. After all the items got lost (and MADE finally accepted they were lost) I needed to find out how we resolved the situation, as I am due to move out of the country, I was told that MADE does not allow team leads to call customers to sort problems out and there is no way to escalate anything? which begs the question what are they actually meant to be doing? 2. I was also told that customer service staff have repeatedly told senior management about the poor performance of the delivery companies but apparently they don’t take any notice. This was actually the topic of conversation during one call! Which honestly gave me the first alarm bell but by this point it was too late to order with any other company. 3. The delivery company that operate in some countries don’t speak the local language so it’s very difficult to follow up with them directly. What makes it more challenging is that MADE don’t/ won’t do it either, so, honestly it becomes very farcical very quickly. Especially when the company delivers furniture for a family in France (by the way I don’t live in France) and you need to get them to take it back. 4. When I have spoken with someone where we could communicate using a common language at the carrier. They were very nice but, explained that they had told MADE on serval occasions that my items kept going missing (apparently they never got shipped) despite the famous MADE system saying they had !. MADE apparently did nothing to follow this up and the carrier were a bit concerned (well so was I) . I started calling and was being told by MADE ,in no uncertain terms, I am wrong and everything was on track because the system said so. Only to have an email a few days later saying in fact they were lost. This has happened a number of times for the same order. If I hadn’t spent a fair amount of money on a living room set that has only half arrived I might laugh. It has now reached a rather comical stage. Each time I call with my lengthy issues (all due to terrible delivery service and lost items) no one reads the notes so I answer the same questions, everyone gives different information and we end up with some excuse as to why no one can do anything other than look at a tracking system, that in their own words is in accurate! I actually could understand the one women who told me that she had had enough of the conversation and was ending it. I had only managed to find out where half the order was. Wouldn’t it just be easier for them to help me ??? On reflection I can with totally confidence say that it’s just not worth it. The furniture maybe lovely and when the delivery is not a disaster I am sure people are very happy. But when it goes wrong it goes very wrong and you then experience the fact that you are just not important to MADE as a customer and they will do absolutely nothing to help.