The worst customer service I’ve ever experienced. I’ve waited 4 weeks to write this review to allow MADE to rectify their mistake. The first bed arrived damaged, I was offered a replacement bed with the promise the damaged bed will be collected at the same time. This was key as we had to sleep in the lounge on a mattress on the floor, as the bed had been set up in the bedroom. At this point, I was understanding as these things happen- no big deal. The problems started when the new bed arrived as the damaged bed was not collected at the same time as agreed. This was approx 4 weeks ago. The bed in all of its boxes is still in my hallway- fully blocking the hallway as it’s massive. MADE have still not collected the bed although I have been chasing them relentlessly. The tipping point for me is that I emailed a formal complaint and my complaint was completely ignored by the worst customer service advisor I’ve ever dealt with ‘Karin’. I read the terrible reviews before purchasing, contacted MADE through social media for some reassurance but I really wish I’d listened. It’s such a shame as there products are beautiful but the quality doesn’t match the price and to be honest is absolutely not worth the stress, the strain on my mental health and the struggle my family has had to go through for weeks not being able to use the only 3 rooms in the house. I would avoid this company at all cost. I will be voicing my experience on all platforms as this is no way to treat people. I have documented all email exchanges and have photos of the conditions we had to live in. I think I will dispose of the bed today and honestly wish i had weeks ago. A massive shame as we have just moved into our first home & had planned to furnish the property with MADE furniture.