Appalling customer service /Support. I ordered a light fitting which wasn't suitable. I e-mailed them the following day to request a return. 7 days later - get a holding e-mail saying they are busy do I still have a query ... erm yes! I have rang them on 5 occasions on hold for 20 mins each time - then option to leave a message on a full answer machine. Sent 2 more e-mails and still waiting to arrange a return and a refund of my light fitting. It beggars belief how a company can give such awful customer service. Do not order from them. Please can someone from MADE.com get in touch so I can return the light fitting?