Awful customer service. Ordered a chest of draws 14 weeks ago which was bought due to the website stating in stock and express delivery. Made completes the order and sent it to the delivery company who only received 5of the 6 parcels. After several weeks I enquired into where my item was and only then was the problem identified. Made states it had been sent and the delivery company stated it had not. Made customer service was shocking, only looked on computer and made no other effort and eventually informed me that they would just cancel it and re order it but I would have to wait 6 weeks for it to come into stock. After 6 weeks it was sent to the delivery company, to again be told only 5 of 6 parcels had arrived. Customer service again were their usual unhelpful self telling me it will turn up eventually, they will release the 5 and re order the 6th, then told they aren’t allowed to do that. Bare in mind it takes at least 10 minutes to get through to made customer services each time I called. They made no effort to locate the parcel. I emailed and had no response, knowing they received them because they were on my file so I was told. I requested to speak to a supervisor and told I had to put a request in and wait up to 48 hours before they would call. They never did. Eventually they cancelled this order again and put another order in which after a wait arrived 13 weeks after the original order. I understand mistakes happen but the blasé attitude by the customer services team and no response is disgusting. After logging a formal complaint. Still no repose. Next step the ombudsman that they are signed up to.