Exactly the same as everyone else reported here. Trying to get replacement legs for my chair because they arrived damaged. Never replied to my returns email except to say phone them because of 'unexpected demand'. When I phoned, waited for 30 minutes and when I finally got through, as soon as I complained about the time I'd waited, the customer service rep suddenly pretended there was a problem with the line and then hung up. I can probably give up any hope of them ever bothering to get in touch I guess and I'm not going to wait another 30 minutes to get through again. They would certainly have had my number and could easily have called back if they'd been the least bit bothered about actually providing some customer service.