The most appalling delivery and customer service experience I have ever had!!! First time shopping with made.com and it’s been awful. First item arrived badly damaged- after many phone calls (some with representatives who quite frankly couldn’t seem to care less) and long waits (always holding for 20mins plus), I got a mere £50 off but not without a struggle! Also agreed to refund delivery as the second delivery as also a complete shambles! But yet to receive it - despite phoning several times more!! As someone with many friends who have asked me how my experience was with made.com, I would say avoid at all costs! Not even a complaints department to speak to. Made.com just look at this page, you’re really getting it all wrong.