Had a terrible experience with ordering some chairs from Made.com, they were a different colour to the image on the site and the description. They agreed to take them back and I took the day off work to wait for the courier to pick them up, but he drove past without stopping at my home (so his GPS said he was in range of my home, he was obviously running late and couldn't be bothered). Rearranged the date for collection, took another day off work, same thing happened again, and a third time. Customer service at Made.com is diabolical. They don't understand, they don't apologise and couldn't give a toss. Wouldn't order from here again.