The wardrobe I bought is not very good quality though I can live with this as it is acceptable. The wardrobe is very tall so I simply wanted to purchase an extra rail and 2 rail ends for me to have a lot more storage for clothing. I am told the only thing I can do is order another pack at £59 that consists of another wardrobe shell, shelves and a RAIL! I asked if I could have the details for where to order one of the rails from as I cannot find the same rail ends in any stores. These was nothing they could do to help I was told after 2 complaints to customer services. For the height of the wardrobe, customers should be able to purchase any extra shelves or rails as there is room for plenty of storage in the CAREN wardrobe.