I ordered a bed (Linus high bed) for my daughter and paid for assembly. The bed when arrived was found to be missing bolts and the assembly team were advised by customer services to take it back and another bed was re-ordered and was due for delivery within 5 days. I had to contact Made 9 days after re ordering to be told that the order had been cancelled. No explanation was given on how this mistake had happened. I requested to speak to a manager and was told that the call back wait was three days. I had to reorder the bed again. The third bed came again with missing parts. Customer services were useless and I again requested to speak to a manager/supervisor to be told they were to busy. I then had to repeatedly tell customer services I wanted a refund only for them to try and persuade me to re-order the bed again, which I refused. This is the worst shopping/service experience I have ever had. I will never shop with Made.com again. They have left my daughter extremely upset and without a bed. Disgusting service