Ordered a desk in July and yes was made aware of a delivery date end of October. That has now been changed four times and yes they did offer refund of delivery £25. I understand that there are many issues facing retailers at the moment so accepted the delay. To my shock they have been selling the same desk over Black Friday week with an 8 day delivery time. When I eventually got hold of someone they said that mine was a different batch and these were for express delivery! I then received an email saying they had made a mistake and they didnt have any. Two days later my desk was still for sale- I pretended to order it and had an 8 day delivery slot. I again complained and asked why I couldn't have one of the desk they were selling and was told it was on a first come first served basis. On pointing out an order made in July probabaly falls into the first come category the just said sorry and ended the chat. Any way basically I was told somebody could order the exact same desk 5 months after me and have it delivered before me.