I ordered a sofa bed from MADE in May 2021. Order Number 104005742.  I accepted the 10 week lead time as it fitted in with me moving house in August. I logged on to the app and the delivery date automatically changed to September and then again changed to be delivered on the 29th October. We are now end of November and they cannot give me an ETA on the sofa bed and the communication from MADE is appalling.  I have emailed on numerous times as this is the only option available no Chat facility.  The last conversation was they didn’t know where the item was the customer service department was to busy blaming other departments they said they would offer me a £29 refund when the item arrives but still weren’t able to get a date so after 6 months waiting I am offered a refund … so you say that’s OK but that seems to be problematic as well as now they are not responding to my emails even though you are advised that a member of the customer service is dealing with it you are also advised you should only email once or you go to the bottom of the queue… what is this company management need to get a grip and sort it out they have had my hard earned money for 6 months.  Looking at other reviews the site is misleading people stating something will be delivered 2-3 weeks when they know damn well the cannot deliver and they now have your money. For me it’s difficult as I have friends for Christmas with no where for them to sleep.  I have got to the point now where I am going to contact the bank and ask them to intervene as I have not got what I paid for and cannot get a response or refund. I will also be highlighting to trading standards on the tactics being used by this company as they are clear from my own experience and others.  Avoid buying big furniture at all costs unless you want a lot of hassle with nothing to show for it in the end. Dreadful customer service