Having ordered another phone to upgrade I was told I couldn’t keep my own number I had to send that back and order another one through my previous account. The phone was returned it took several calls to establish where to send it but it was through dpd. I have a cancellation email and an email to say that it arrived and was signed. I have been constantly been sent email and telephone to pay the bill even though I have contacted their customer services many times. The people who phone cannot deal with anything other than getting payment they keep phoning and I continuously phone the customer service and it’s very difficult to get anyone to answer the call. And it goes on!!! They don’t deal with the call or give you the correct information. Very poor service!