I cancelled the Direct Debit for my Daughters monthly SIM as the phone got damaged , I presumed that cancelling the DD would mean end of SIM..... I D send me a bill through a Debt Collection Agency for £25 . They said they tried to contact the ID SIM number but didn't bother to contact me on my number which was registered on the Account as the Parent . Totally unhelpful Customer Service in South Africa and no call back as promised from the Manager . Avoid I D they are totally non customer focused and don't care . I only left 1 star as it wasn't possible to leave 0 .