To whom it may concern. I have done a purchase at Holland and Barrett 52 Oxford street branch on the 9th of November 2017 and I have made a refund claim on the 11th of November 2017. My bank account was deducted on the 14th of November and until now I didn't receive my refund. I have made numerous phone calls and sent so many emails to the customer service with no reply until finally someone at the customer service said we cant do you anything!not our problem what a joke. Then I have gratefully contacted Maria the supervisor at 52 Oxford street branch and she was extremely helpful and sweet to help with my inquiry. Afterwards I was informed that Maria cant help also because the receipt I have is only the purchase and not the refund receipt. Well I would like to address that you need to go back on that day (9th and 11th of November) and see who did for me this purchase because it's not my fault that he didn't give me the correct receipt sorry it's his job and he should have done it right. IT IS HIS mistake not well trained and unprofessionally he didn’t give me the correct receipt so I would be able to get my money back thought it shouldn’t be deducted in the first place because I have returned the products. It's all about one concept why doesn't the supervisor of the branch mentioned checks by the date of purchase the name of the employee to be able to know who did for me the refund because the main purpose of his job is to provide the correct service to the clients, and hers to correct the mistakes of her colleagues not to just throw the case away and not putting any effort to resolve it. Ofcourse the branch did an inventory of the shop before the end of December 2017 which will absolutely show that the products I was charged for remains at the shop. This guy took from me the tax refund envelope and took off the receipt told me this is your refund receipt and he also took my credit card to refund the amount on. It’s absolutely his mistake not mine, I would be grateful to investigate who handled my transaction because I did refund the products and it’s unethical such a well know company charges me for something because one of the employees is not well trained and cost me something i didn’t even benefit from. I really hope this time my email reaches to someone who can do something, and not to be neglected as the ones before. I understand it is not a big amount but I'm looking at the concept itself, I already paid alot of money on the international calls.