I ordered my stuff and chose click and collect. I was planning on going to the shops and picking up a few different orders on the same day. On the day, I was notified that the parcel was on its way to the shop as I had planned, so far so good. I then went to the shopping centre and continued tracking it while I was there (yodel deliver it to the store and you can track the progress). For some reason, instead of delivering it, the delivery driver said "sorry we missed you, we've left you a calling card". As it was being delivered to the shop I was perplexed by this, and at first just brushed it off as some sort of technology error. I went into the shop and asked if my parcel was there, it wasn't. The lady at the till told me they hadn't had an order come in yet and she would call my mobile when they did. Now I was thinking that the driver just couldn't be bothered to deliver it... As I made a special trip out to collect my orders that day, I really didn't want to have to come back. So I went onto yodels website and started a live chat, they were very unhelpful and would not provide me any explanation or help, eventually after being told to come back and chat to them the next morning, I got the delivery rearranged to be sent to my house sometime in the coming week (still remains to be seen if this will actually happen). I also sent a thorough email to Holland and Barrett explaining what had happened and asking them to help me fix the issue (I'm not sure why it fell to me to try and rearrange delivery when it was supposed to be a click and collect in-store delivery that should, in my opinion, be handled by Holland and Barrett). I received no notification from Holland and Barrett that the parcel had been delayed in any way on the day, in fact I have heard nothing at all from them since they told me my parcel would be delivered that day! After choosing click and collect as I felt it was the easiest and most convenient option for me, I feel stressed and not happy at all, and I don't have my order! I feel that the whole situation should have been handled differently by Holland and Barrett, they should be in charge of in-store deliveries and should communicate much better with their customers to let them know what's happening. It shouldn't be my responsibility to sort this out but as they hand the tracking over to you you feel you must. Overall very unhappy with the customer service received from both companies.