AVOID THESE CON ARTISTS I think they have a standard email that is sent to all customers. I was offered £210 for my Samsung S8+. Now they sent me the following email (it may sound familiar lol) "Dear Customer  Thank you for sending your device. Unfortunately, we have found the condition selected does not match the actual condition of the device we have received.  Please see our report from our engineers.  Engineer Report Notes:  battery cycle 750, battery health 76%, scratches on the front screen, LCD screen burn, scratches around the housing. This does affect the condition of the device and the value of recycle. With careful consideration, we have revised the original quote to £100.00 Please advise in the next 5 working days. If we do not hear from you, we will take this as your acceptance and will credit the amount quoted to your nominated account. For more info please refer to our terms and conditions. Kind regards  Sellphone24 Engineer" I rejected their offer, was put on hold for 2mins then was offered £175. WOW an increase of £75... why? Was the engineers report wrong or is it because you're trying to con people?! I've asked for my phone back.